Troubleshooting Tips 101
My hearing aid sounds weak:
At home checks: -Clean the hearing aid (microphone covers)
-Replace wax filter (if applicable)
When to come in: If the above steps didn’t fix the problem.
My hearing aid has no sound:
At home checks: -Make sure the hearing aid has a new battery or is fully charged
-Clean the parts that are inserted into the ear
-Replace wax filter
When to come in: If the above steps didn’t fix the problem.
My hearing aid will not charge:
At home checks: -Take the aid out and re-insert it into the charger
-Check if the charging port is clean and remove any debris
-Try charging the hearing aid on the other side
-Plug into a different outlet
When to come in: If the above steps didn’t fix the problem.
My hearing aid won’t pair to my phone:
At home checks: -Make sure bluetooth is turned on from your smartphone.
-Make sure both hearing aids have new batteries or are fully charged.
-Make sure the smartphone is up to date in the latest software version.
When to come in: If the above steps didn’t fix the problem or you need assistance.
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